SBA’s on-the-ground presence in each of our markets enables us to provide expert, personalized services for our clients and allows our team to commit additional resources in case of an emergency, including around the clock emergency assistance and response available during the entire duration of your trip.
Examples of Southbridge Access’ direct experience with on the ground crisis management include:
“During our MBA trip to Argentina, we had a major health emergency and it could not have been handled better; A faculty member fell dangerously ill and was accompanied all day by a Southbridge Access Manager, who translated for medical staff and got him competent medical help in such short order that he was fine to travel home the next day.”
Richard C. Reizenstein, Ph. D.
Founder, Executive-in-Residence Program
The University of Tennessee
“Our MBA program had 30+ students and faculty scheduled to arrive to Santiago on February 28th, 2010. On February 27th, a major earthquake hit Chile and changed our plans. Southbridge Access was in constant communication with our admin staff in South Bend and was able to secure full refunds for all Chile trip expenses including flights and hotels, as well as arrange for early arrivals, last minute hotel reservations, activities, etc in Buenos Aires for students who still wanted to participate in the Argentina portion of the trip. SBA even provided a van and private guide to escort a staff member out of Chile to Mendoza, Argentina for a flight to Buenos Aires to meet the group after the earthquake.”
Senior Director, MBA Program
Mendoza School of Business
University of Notre Dame
“I have been enormously impressed with their team’s resourcefulness in adapting quickly to unforeseen challenges. This was demonstrated when my university hired them to assemble an MBA study tour to Chile in the spring of 2010. When an earthquake hit Santiago, closing down the international airport shortly before we were scheduled to embark, our trip had to be canceled. SBA provided full refunds for our Chile trip and the team immediately began assembling a comparable trip for us to Buenos Aires. Despite the time pressures, this trip went flawlessly, as if Buenos Aires had been our original destination from the start. Considering all the complex arrangements that had to be made on such short notice for a group of about 50 people, it was a remarkable demonstration of their ability to make things happen in a hurry.”
Executive Communications Consultant